Financial Crime Support and Regulatory Case Studies

We work with an international client base comprising Global Banks, Fintechs, Brokers, Payment Firms and Crypto Organisations

Explore our case studies below

We have your business covered!

Managed services to deliver complex remediations and backlog clearance
Outsourcing a critical part of your in-house operation; (Client on–boarding, Transaction monitoring, Customer name screening)
Volume spike cover to manage operational demand and BAU surges
Overnight team coverage to prevent fraud risk and respond to emerging threats
AML, Fraud, Sanctions Assurance across multiple sectors and jurisdictions
Regulatory Consultation for example; APP Fraud, Consumer Duty and Operational Resilience
Delivering Business wide Risk Assessments
Financial Crime Maturity assessments
TM & Fraud System assurance

Explore our Case Studies

ASSURANCE & ADVISORY
OPERATIONS
Foreign UK Bank
BWRA, CRA & Targeted Remediation
Expand

Our client had a forensic audit which identified several deficiencies. DCM were engaged to conduct their BWRA, design and implement the CRA, build the Compliance Monitoring Plan, and undertkae targeted remediation on a back-book of ultra high-risk files. In addition, we supported our client by providing direct liaison with the FCA to demonstrate a credible, logical, structured and resourced plan to address all the audit findings.

ASSURANCE & ADVISORY
OPERATIONS
E-Money Institution
Regulatory Assessment and Audit
Expand

DCM was mandated to deliver an advisory package of work covering 1- FCA Application assistance which focused on; GAP analysis, reporting on development areas, and enhancing control infrastructure. And 2, deliver the annual Safeguarding and AML Audit. Multi-programmes were delivered ahead of time and to budget. DCM has been retained as chosen partner to provide direct support across the Anti-FinCrime and Legal and Regulatory Compliance space.

ASSURANCE & ADVISORY
OPERATIONS
Fintech
Financial Crime Health Check
Expand

Our client was concerned about the strength and effectiveness of its financial crime framework following interaction with the FCA. DCM conducted a Financial Crime Health Check with comprising document review, interviews, process walkthroughs and file testing. We identified shortcomings and provided recommendations for improvement and enhancement to their BWRA, CRA, and TM Standards. Our report included practical and proportionate improvements for remedial action, and we got stuck in to deliver quick wins along way.

ASSURANCE & ADVISORY
OPERATIONS
Financial Institution
Financial Crime Assurance Review
Expand

DCMs capabilities approved by Mastercard to conduct an independent external assessment of the Financial Crime Control environment of a UK Financial Institution. Through in-depth analysis we identified potential vulnerabilities and gaps in controls providing actionable insights tailored to institution’s unique operational landscape. Our assessment strengthened the organisations defences against Financial Crime and built trust with customers and regulators alike.

ASSURANCE & ADVISORY
OPERATIONS
UK Retail Bank
S166 Remediation & Outsourcing
Expand

DCM deployed a multi-skilled tactical response team (30+ consultants) onto various regulatory focused workstreams over a 3-year period. Activity focused on S166 KYC Remediation, TM Assurance, Complex High-Risk Reviews and quality assurance on a back-book of reviews.

ASSURANCE & ADVISORY
OPERATIONS
UK Digital Bank
Full Spectrum 1st & 2nd line Support
Expand

Expanding into new markets & jurisdictions; Our 40 Person Taskforce Team provided a full spectrum solution supporting operational demand and volume spikes in 1LOD. (CDD activity, Fraud Investigations, Sanctions Screening and TM). Scope of support expanded to 2LOD high-risk approvals and sign-off.

ASSURANCE & ADVISORY
OPERATIONS
Electric Vehicle Leasing Company
Business Wide Risk Assessment
Expand

DCM delivered a Business Wide Risk Assessment and implemented a plan to enhance controls and knowledge across the organisation. We closed identified gaps, uplifted policy and procedural manuals and embedded new operational standards across the organisation.

ASSURANCE & ADVISORY
OPERATIONS
Payment Services & E-Money Institution
Financial Crime Framework Review
Expand

DCM provided retained advisory services to a leading EMI. We design Legal and Regulatory Framework content and Anti-Financial Crime policies to protect our client from Financial Crime and Regulatory risk, enabling compliant growth and scale. We conducted thematic assurance on specific control areas (Fraud/ TM/ Customer onboarding) to keep ahead of evolving risks and threats.

ASSURANCE & ADVISORY
OPERATIONS
Digital Payment Platform
AML Audit & Maturity Review
Expand

DCM completed an AML & CTF Audit for our client. We assessed and enhanced the effectiveness of the existing financial crime frameworks covering AML CFT, Sanctions, Fraud and Anti-Bribery and Corruption. Our audit was delivered on time and provided actional recommendations for improving AML Compliance and strengthen risk management capabilities.

ASSURANCE & ADVISORY
OPERATIONS
Swedish Fintech
Retained AML Advisory
Expand

DCM work with a Swedish Fintech and provide outsourced MLRO activities, policy & Process implementation and design of all AML Frameworks. We supported with the on-going due-diligence required to onboard with various BaaS and FX providers. In addition, we provided consultation on emerging typologies to ensure our client, and their customers, were appraised on evolving risks.

ASSURANCE & ADVISORY
OPERATIONS
Nordic Bank
Financial Crime Prevention Programme
Expand

Financial Crime Prevention plan for c.20 Group subsidiaries which required wholesale up-lift to align to Group standards. DCM successfully executed on all deliverables constrained to a finite timescale and budget. We monitored key risk items to ensure successful delivery across the firms Financial Crime programme; rigorously co-ordinating project requirements, tracking items and closing down issues at pace to ensure faultless group-wide delivery.

ASSURANCE & ADVISORY
OPERATIONS
Venture Capital Firm
Reasonable Assurance
Expand

FinTech Acquisition; DCM were engaged to undertake a comprehensive AML framework assessment and provide reasonable assurance to our VC client ahead of a significant investment opportunity. Our thorough evaluation highlighted the strengths and weaknesses of the existing framework with targeted recommendations for improvement.

ASSURANCE & ADVISORY
OPERATIONS
UK FI
Transaction Monitoring System Assurance
Expand

DCM undertook a detailed review of our client’s automated Transaction Monitoring system. We reviewed scenarios, thresholds and monitoring capabilities to ensure they adequately reflected the Bank’s risk profile and customer base. We provide key insight into re-tuning the rules to improve true/false positive ratios and ensured alert generation remained proportionate to the business. Our work was reviewed and approved by the Skilled Person.

ASSURANCE & ADVISORY
OPERATIONS
UK Fintech
High Risk Assurnace and Sign-off
Expand

DCM were engaged to provide Assurance and final sign-off on High-Risk and Complex cases requiring especial focus and attention. We deployed an Assurance team of 5 people to perform comprehensive reviews leveraging diverse expertise to ensure each case file was meticulously evaluated. DCM provide a blueprint of best practice and exacting standards for internal teams to incorporate.

ASSURANCE & ADVISORY
OPERATIONS
UK Fintech
Fraud and TM Backlog Management
Expand

A high presence of Fraud was identified on our customers platform. Our response teams were deployed overnight and early hours to investigate, monitor and clear Fraud and TM alerts to manage emerging threats at source. This was highly beneficial in stifling fraudulent activity during out of hours and weekend timelines.

ASSURANCE & ADVISORY
OPERATIONS
UK Bank
Outsourcing – CDD Remediation
Expand

UK Bank acquiring legacy Bank; Through this purchase, our client acquired a substantial KYC Backlog. DCM deployed a large-Taskforce team to remediate the backlog and close out legacy customers. This was a fully outsourced operation with significant FCA scrutiny which was completed on time and to budget. DCM were then engaged to complete a separate AML investigation project relating to PEP, Sanction and Adverse Media Alert clearance. We have since been engaged to assure their BWRA.

ASSURANCE & ADVISORY
OPERATIONS
Commercial Bank
Customer Name Screening Backlog
Expand

DCM were selected via RFP as preferred partner to deliver a Name Screening Clearance programme on 58,000 historical Alerts. We rotated one of our pre-proven tactical teams onto this programme with aligned skills and capabilities. Project was successfully completed on time and to budget. Retained to support KYC Periodic Reviews

ASSURANCE & ADVISORY
OPERATIONS
Subsidiary of Middle Eastern Bank
Tactical Financial Crime Advisory Unit
Expand

Our client was experiencing intense volume spikes in the First Line which was causing a blockage at Approval stage. DCM deployed an interim Advisory function to provide sign-off and approval on High-Risk files, together with sample testing and assurance to maintain Regulatory Compliance.

ASSURANCE & ADVISORY
OPERATIONS
International Bank
EDD Remediation
Expand

Our client was under Regulatory pressure to clear sizeable backlogs and address significant skills-gaps within the existing structure. DCM deployed a response unit to clear a complex EDD backlog. Our team was supplemented by specialist QC expertise to review historic case files and build a robust framework to improve quality standards and develop internal teams.

ASSURANCE & ADVISORY
OPERATIONS
Commodity Broker
Periodic Review - Backlog Management
Expand

Selected as preferred vendor to deploy a 7-person managed team with inbuilt oversight and reporting capability. Took full end2end ownership of remediation pipeline of 1500 customers. Target alignment and production rates exceeded.

ASSURANCE & ADVISORY
OPERATIONS
BaaS Platform
SAR & TM Backlog Clearance
Expand

14-person multi-skilled tactical unit deployed to clear urgent Backlogs formed across 3 key workstreams; Transaction Monitoring, SAR Reporting, Screening. Programme completed on time in alignment with commitments made to the FCA. Retained for additional consulting and operational services.

ASSURANCE & ADVISORY
OPERATIONS
UK Payment Firm
Tactical AML Deployment
Expand

Large-scale taskforce team deployed within 24 hours to provide a temporary injection of AML & Compliance support. High-Risk remediation undertaken following gaps and failings identified on a portfolio of customers. Enhanced KYC & AML control environment to align with regulatory expectations.

ASSURANCE & ADVISORY
OPERATIONS
Global Crypto Exchange
Fraud and TM On-going Reviews
Expand

DCM mobilised a specialist multi-language SWAT team to undertake SAR investigation and external reporting to FIU functions. We quickly minimised backlogs and significantly reduced operational strain on BAU. Our self-steering response team formed robust governance and project controls and delivered the programme remotely following internal standards and protocols.

ASSURANCE & ADVISORY
OPERATIONS
Real Time Payments
KYB Volume Spike Coverage
Expand

We were engaged as outsourced vendor to deploy targeted expertise to independently manage a significant backlog of KYB on-boarding spikes. We re-deployed a proven taskforce who were able to rapidly assimilate into the client's environment and begin processing new cases immediately. Our client was able to effectively manage operational demand, safeguard against financial crime risk and capitalise on new business.

ADVISORY
OPERATIONS
Financial Institution
Financial Crime Assurance Review
Expand

DCMs capabilities approved by Mastercard to conduct an independent external assessment of the Financial Crime Control environment of a UK Financial Institution. Through in-depth analysis we identified potential vulnerabilities and gaps in controls providing actionable insights tailored to institution’s unique operational landscape. Our assessment strengthened the organisations defences against Financial Crime and built trust with customers and regulators alike.

ADVISORY
OPERATIONS
UK Retail Bank
S166 Remediation & Outsourcing
Expand

DCM deployed a multi-skilled tactical response team (30+ consultants) onto various regulatory focused workstreams over a 3-year period. Activity focused on S166 KYC Remediation, TM Assurance, Complex High-Risk Reviews and quality assurance on a back-book of reviews.

ADVISORY
OPERATIONS
UK Digital Bank
Full Spectrum 1st & 2nd line Support
Expand

Expanding into new markets & jurisdictions; Our 40 Person Taskforce Team provided a full spectrum solution supporting operational demand and volume spikes in 1LOD. (CDD activity, Fraud Investigations, Sanctions Screening and TM). Scope of support expanded to 2LOD high-risk approvals and sign-off.

ADVISORY
OPERATIONS
UK Fintech
Fraud and TM Backlog Management
Expand

A high presence of Fraud was identified on our customers platform. Our response teams were deployed overnight and early hours to investigate, monitor and clear Fraud and TM alerts to manage emerging threats at source. This was highly beneficial in stifling fraudulent activity during out of hours and weekend timelines.

ADVISORY
OPERATIONS
UK Bank
Outsourcing – CDD Remediation
Expand

UK Bank acquiring legacy Bank; Through this purchase, our client acquired a substantial KYC Backlog. DCM deployed a large-Taskforce team to remediate the backlog and close out legacy customers. This was a fully outsourced operation with significant FCA scrutiny which was completed on time and to budget. DCM were then engaged to complete a separate AML investigation project relating to PEP, Sanction and Adverse Media Alert clearance. We have since been engaged to assure their BWRA.

ADVISORY
OPERATIONS
Commercial Bank
Customer Name Screening Backlog
Expand

DCM were selected via RFP as preferred partner to deliver a Name Screening Clearance programme on 58,000 historical Alerts. We rotated one of our pre-proven tactical teams onto this programme with aligned skills and capabilities. Project was successfully completed on time and to budget. Retained to support KYC Periodic Reviews

ADVISORY
OPERATIONS
Subsidiary of Middle Eastern Bank
Tactical Financial Crime Advisory Unit
Expand

Our client was experiencing intense volume spikes in the First Line which was causing a blockage at Approval stage. DCM deployed an interim Advisory function to provide sign-off and approval on High-Risk files, together with sample testing and assurance to maintain Regulatory Compliance.

ADVISORY
OPERATIONS
International Bank
EDD Remediation
Expand

Our client was under Regulatory pressure to clear sizeable backlogs and address significant skills-gaps within the existing structure. DCM deployed a response unit to clear a complex EDD backlog. Our team was supplemented by specialist QC expertise to review historic case files and build a robust framework to improve quality standards and develop internal teams.

ADVISORY
OPERATIONS
Commodity Broker
Periodic Review - Backlog Management
Expand

Selected as preferred vendor to deploy a 7-person managed team with inbuilt oversight and reporting capability. Took full end2end ownership of remediation pipeline of 1500 customers. Target alignment and production rates exceeded.

ADVISORY
OPERATIONS
BaaS Platform
SAR & TM Backlog Clearance
Expand

14-person multi-skilled tactical unit deployed to clear urgent Backlogs formed across 3 key workstreams; Transaction Monitoring, SAR Reporting, Screening. Programme completed on time in alignment with commitments made to the FCA. Retained for additional consulting and operational services.

ADVISORY
OPERATIONS
UK Payment Firm
Tactical AML Deployment
Expand

Large-scale taskforce team deployed within 24 hours to provide a temporary injection of AML & Compliance support. High-Risk remediation undertaken following gaps and failings identified on a portfolio of customers. Enhanced KYC & AML control environment to align with regulatory expectations.

ADVISORY
OPERATIONS
Global Crypto Exchange
Fraud and TM On-going Reviews
Expand

DCM mobilised a specialist multi-language SWAT team to undertake SAR investigation and external reporting to FIU functions. We quickly minimised backlogs and significantly reduced operational strain on BAU. Our self-steering response team formed robust governance and project controls and delivered the programme remotely following internal standards and protocols.

ADVISORY
OPERATIONS
Real Time Payments
KYB Volume Spike Coverage
Expand

We were engaged as outsourced vendor to deploy targeted expertise to independently manage a significant backlog of KYB on-boarding spikes. We re-deployed a proven taskforce who were able to rapidly assimilate into the client's environment and begin processing new cases immediately. Our client was able to effectively manage operational demand, safeguard against financial crime risk and capitalise on new business.

ASSURANCE & ADVISORY
OPERATIONS
Foreign UK Bank
BWRA, CRA & Targeted Remediation
Expand

Our client had a forensic audit which identified several deficiencies. DCM were engaged to conduct their BWRA, design and implement the CRA, build the Compliance Monitoring Plan, and undertkae targeted remediation on a back-book of ultra high-risk files. In addition, we supported our client by providing direct liaison with the FCA to demonstrate a credible, logical, structured and resourced plan to address all the audit findings.

ASSURANCE & ADVISORY
OPERATIONS
E-Money Institution
Regulatory Assessment and Audit
Expand

DCM was mandated to deliver an advisory package of work covering 1- FCA Application assistance which focused on; GAP analysis, reporting on development areas, and enhancing control infrastructure. And 2, deliver the annual Safeguarding and AML Audit. Multi-programmes were delivered ahead of time and to budget. DCM has been retained as chosen partner to provide direct support across the Anti-FinCrime and Legal and Regulatory Compliance space.

ASSURANCE & ADVISORY
OPERATIONS
Fintech
Financial Crime Health Check
Expand

Our client was concerned about the strength and effectiveness of its financial crime framework following interaction with the FCA. DCM conducted a Financial Crime Health Check with comprising document review, interviews, process walkthroughs and file testing. We identified shortcomings and provided recommendations for improvement and enhancement to their BWRA, CRA, and TM Standards. Our report included practical and proportionate improvements for remedial action, and we got stuck in to deliver quick wins along way.

ASSURANCE & ADVISORY
OPERATIONS
Electric Vehicle Leasing Company
Business Wide Risk Assessment
Expand

DCM delivered a Business Wide Risk Assessment and implemented a plan to enhance controls and knowledge across the organisation. We closed identified gaps, uplifted policy and procedural manuals and embedded new operational standards across the organisation.

ASSURANCE & ADVISORY
OPERATIONS
Payment Services & E-Money Institution
Financial Crime Framework Review
Expand

DCM provided retained advisory services to a leading EMI. We design Legal and Regulatory Framework content and Anti-Financial Crime policies to protect our client from Financial Crime and Regulatory risk, enabling compliant growth and scale. We conducted thematic assurance on specific control areas (Fraud/ TM/ Customer onboarding) to keep ahead of evolving risks and threats.

ASSURANCE & ADVISORY
OPERATIONS
Digital Payment Platform
AML Audit & Maturity Review
Expand

DCM completed an AML & CTF Audit for our client. We assessed and enhanced the effectiveness of the existing financial crime frameworks covering AML CFT, Sanctions, Fraud and Anti-Bribery and Corruption. Our audit was delivered on time and provided actional recommendations for improving AML Compliance and strengthen risk management capabilities.

ASSURANCE & ADVISORY
OPERATIONS
Swedish Fintech
Retained AML Advisory
Expand

DCM work with a Swedish Fintech and provide outsourced MLRO activities, policy & Process implementation and design of all AML Frameworks. We supported with the on-going due-diligence required to onboard with various BaaS and FX providers. In addition, we provided consultation on emerging typologies to ensure our client, and their customers, were appraised on evolving risks.

ASSURANCE & ADVISORY
OPERATIONS
Nordic Bank
Financial Crime Prevention Programme
Expand

Financial Crime Prevention plan for c.20 Group subsidiaries which required wholesale up-lift to align to Group standards. DCM successfully executed on all deliverables constrained to a finite timescale and budget. We monitored key risk items to ensure successful delivery across the firms Financial Crime programme; rigorously co-ordinating project requirements, tracking items and closing down issues at pace to ensure faultless group-wide delivery.

ASSURANCE & ADVISORY
OPERATIONS
Venture Capital Firm
Reasonable Assurance
Expand

FinTech Acquisition; DCM were engaged to undertake a comprehensive AML framework assessment and provide reasonable assurance to our VC client ahead of a significant investment opportunity. Our thorough evaluation highlighted the strengths and weaknesses of the existing framework with targeted recommendations for improvement.

ASSURANCE & ADVISORY
OPERATIONS
UK FI
Transaction Monitoring System Assurance
Expand

DCM undertook a detailed review of our client’s automated Transaction Monitoring system. We reviewed scenarios, thresholds and monitoring capabilities to ensure they adequately reflected the Bank’s risk profile and customer base. We provide key insight into re-tuning the rules to improve true/false positive ratios and ensured alert generation remained proportionate to the business. Our work was reviewed and approved by the Skilled Person.

ASSURANCE & ADVISORY
OPERATIONS
UK Fintech
High Risk Assurnace and Sign-off
Expand

DCM were engaged to provide Assurance and final sign-off on High-Risk and Complex cases requiring especial focus and attention. We deployed an Assurance team of 5 people to perform comprehensive reviews leveraging diverse expertise to ensure each case file was meticulously evaluated. DCM provide a blueprint of best practice and exacting standards for internal teams to incorporate.

Some recent feedback

"DCM Operations has played a pivotal role in enabling our Sweden-based but UK-focused fintech startup to navigate the complexities of Britain's regulatory landscape. Their approach is characterised by cost-effectiveness, efficiency, and a "crack on" attitude. As a startup, these qualities are indispensable in ensuring we receive the support needed to sustain our growth trajectory."

Advisory Services - Navigating Complex Regulation and Building Robust Frameworks and Controls
Head of Operations - Leading UK Payments Service provider

"The relationship is great - check-ins are frequent, and progress open & transparent. Our engagement focuses on risk and governance self-assessment build & design, and a comprehensive list of policy documents to achieve compliance, which align to our product and business offering."

Customer on-boarding/ successful integration with BaaS provider - Fintech
Founder - Fintech

"We had a very positive experience working and collaborating with DCM.They responded quickly to a KYC remedial programme that needed to be delivered and integrated with ease into our organisation. Great team capabilities and quality delivery.  We will certainly use DCMs services in the future."

KYC Remediation project: Managed Team unit deployed on year-long programme
Global Head of Operations – Global Commodity Broker

"DCM offers flexible and rapid deployment of consultants as and when required.We have been engaged with DCM the last 18 months. DCM has been able to deploy a high calibre of consultants at short notice in critical areas such as KYC/KYB, Fincrime/AML and operational oversight. Due to the calibre of consultants deployed some joined us on a permanent basis."

Customer on-boarding, Transaction Monitoring Alert clearing and SAR Reporting
Global Head of customer oversight  - Leading UK BaaS provider

"I wanted to express my gratitude to you and your entire team for all the hard work and collaboration on the project. Thanks to the team's expertise (especially Peter's) and dedication we were able to overcome the obstacles easily. It was a pleasure to work together."

KYC + Alert Clearance Remediation: specialist taskforce deployed to clear backlog
MLRO  - UK Bank

"DCM was an ideal partner to support us through a crucial task at short notice and contributed clearly to us achieving our goals in first line FC."

Specialise project delivery supporting large-sale Financial Crime Prevention programme
Head of First Line Financial Crime  - European Bank

"DCM's in-depth knowledge and understanding of the regulatory environment have been exemplary. Their ability to navigate through complex regulatory frameworks with ease and provide strategic insights has been a cornerstone of our application's success.. Their effective project management and coordination ensured that the application process was smooth and efficient, minimising delays and facilitating a timely submission."

Regulatory Application Submission
Head of Compliance - Payment Service Provider

"As we come to the end of our 2023 partnership, I would like to take a quick minute to thank you and the team for all your support. In particular, we have very much appreciated your response capabilities and flexibility – when managing an urgent, time-bound piece of work with fluctuating volumes, this has been hugely helpful.  Having the support of Liam and then Beth within the team has been key as well – knowing that the DCM crew have had strong management oversight and close engagement with the perm team has been key to successful delivery."

Surge Resourcing - 40 Person Taskforce Team addressing operational demand and volume spikes (CDD activity, Fraud Investigations, TM, High Risk Sign-off)
Chief Operations Officer - Emerging FinTech

"We used DCM for our latest annual safeguarding review, which all FCA authorised EMIs are required to conduct. We chose DCM for their high level of knowledge and experience and their practical approach. DCM are able to mobilise the review at short notice and deliver a very good quality report on time, at a reasonable cost too. Happy to recommend DCM!"

AML Audit & Safeguarding Review - UK Fintech
Chief Compliance Officer & MLRO

"DCM bring exceptional expertise in financial crime and AML, consistently demonstrating the ability to deploy SMEs quickly and effectively when needed. Frank and the team’s collaborative approach ensures a seamless and productive working relationship, making them a trusted partner that we can rely on."

Financial Crime prevention programme; Fraud Assurance, SAR Reporting  & AML investigations
Head of Financial Crime and Insights at FinTech

"The individual resources DCM deployed for me have been excellent.  They always possess the appropriate skills, knowledge, and capabilities to address the task in hand.  Reliability and prompt execution are also key factors, which why I will always consider DCM as my “go to” solution in emergencies."

Advisory Services: Enterprise Assessment – Transaction Monitoring Assurance Programme
Head of Financial Crime Compliance/MLRO designate at two financial services firms

"Our engagement with DCM related to some key areas of regulated activity that required additional focus. DCM were able to deploy an initial team during the early stages of the project and mobilise further resource at relatively short notice as the project progressed, contributing to a successful conclusion within agreed timescales.The entire team were knowledgeable on a variety of financial crime risks, which offered flexibility in approach during the entire exercise. Frank and his team were a pleasure to work with, and we would gladly partner with them again if the need arose."

Regulatory driven TM , SAR and Screening Remediation programme
Global Head of Financial Crime - UK Fintech